Privacy Policy

Your Privacy Matters

At Renofy, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it.

The Renofy marketplace is designed to give you control over your personal information while connecting you with verified tradespeople. Renofy operates as a neutral facilitator and does not supervise or guarantee any work or transactions between users. All agreements and payments are handled directly by Customers and Tradespeople.

What's Public, What's Private

Public Information

Your user profile is publicly visible to anyone, including:

• Your name and bio
• Your profile picture (if uploaded)
• Your skills (for tradespeople)

When you post a job, the following information is also publicly visible:

• Job title and description
• Approximate location (obfuscated within a 250m radius)
• Project photos you upload
• Required skills for the job

Private Information

The following information remains strictly private:

• Your full street address
• Your phone number
• Your email address
• Your private messages

When Information is Shared

In-App Messaging

All communication between Customers and Tradespeople happens through the secure messaging system. This ensures:

• Your contact details remain private until you choose to share them
• Messages are stored securely and only visible to participants
• You have a permanent record of all communications
• You can report inappropriate messages to Renofy

Location Privacy

We show your general area only (town and approximate location) in job listings. Your exact street address is only shared if you choose to share it manually. This protects your privacy while allowing tradespeople to determine if the job is in their service area.

Your Rights and Control

You have full control over your personal information:

• Access: View all data we hold about you
• Edit: Update your profile and settings anytime
• Delete: Request deletion of your account and data

If your request relates to personal data processed by a third-party identity provider during an identity check, you may need to contact that provider directly (see “Third-Party Services” below).

Information We Collect

Information You Provide

• Account details (name, email, password)
• Profile information (location, bio, profile picture)
• Job details (descriptions, photos, location)
• Messages and communications

Information We Collect Automatically

• Device and browser information
• IP address and general location
• Usage patterns and interactions
• Cookies and similar technologies

How We Use Your Information

• Provide and improve the marketplace services
• Connect you with verified tradespeople
• Send important account and service updates
• Prevent fraud and ensure platform security
• Comply with legal obligations

Cookies and Tracking

We use cookies to improve your experience on Renofy. Cookies help us remember your preferences, keep you logged in, and understand how you use the platform. You can control cookies through your browser settings.

Third-Party Services

We share limited information with trusted third-party services:

• Email Service: To send you important notifications
• Cloud Hosting: To store and protect your data
• Identity Check (OneID Limited): Tradespeople are required to complete an identity check using a third-party provider. In many cases, the provider will collect and process information directly from you and will act as an independent controller of that information under its own privacy notice. Renofy may receive confirmation and/or limited results of the check.

These partners are contractually obligated to protect your data and use it only for specified purposes. Where a third-party acts as an independent controller (such as an identity verification provider), their processing is governed by their own privacy notice.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where required for legal, regulatory, safety, or auditing purposes, or to retain content for public job histories where legally permitted.

Identity verification providers may retain data in accordance with their own legal and regulatory obligations and privacy notices.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any significant changes by email or through a notice on the platform. Your continued use of Renofy after changes indicates acceptance of the updated policy.