Common questions
Is Renofy legally binding?
Renofy produces a shared digital job agreement that both parties accept. It's not the same as a bespoke contract drafted by a solicitor, but it holds up under scrutiny. It creates a clear, timestamped record of what was agreed and what was completed, consistent with UK government standards for credible digital documents.
How much does it cost?
Renofy is free for homeowners. For tradespeople, creating quotes, invoices and job agreements is free too. Card payments through the app carry Stripe's standard card-processing fee, and escrow has a 2% platform fee taken from each milestone as it's released to the tradesperson – nothing on anything refunded, and nothing for the homeowner.
How is the work paid for?
A few ways. Payment can be taken by card through the app, through escrow – where the customer's money is held by an FCA-authorised provider and released as each milestone is signed off – or off-platform by cash or bank transfer. Escrow is the most protected option for both sides.
Do you hold money in escrow?
Yes. When a tradesperson offers escrow, the customer funds the job upfront and the money is held by an FCA-authorised payment provider. Each milestone's payment is released to the tradesperson once the customer approves it, or automatically if they don't respond within 7 days. The customer's money is protected until work is signed off, and the tradesperson can see it's there before starting.
Why do both parties use it?
Both parties get clarity on what's been agreed. Tradespeople look more professional and get confidence that their customer is serious. Homeowners get confidence in their tradesperson and visibility on what's been done. Everything stays in one shared record instead of scattered across messages – and better records mean fewer disputes.
Do I need to find a tradesperson through Renofy?
No. Create your job spec once, then share the link wherever you're already looking – Facebook groups, WhatsApp, word of mouth, wherever. Any tradesperson you invite can view the full spec and quote through Renofy. One clear spec, no repeating yourself, no explaining the job from scratch every time.
What if extra work comes up mid-job?
That's what the change-order flow is for. A new milestone is proposed with a description and cost, the customer approves, and the job agreement updates. No surprise bills and no awkward conversations at the end.
What if there's a dispute?
Everything agreed and done is timestamped and on record, so there's a clear account of what was agreed, what changed, and what was delivered. If a milestone paid through escrow is disputed, the held funds stay put while it's resolved: both sides make their case on the evidence, and an independent reviewer with relevant experience can be appointed – with the cost split equally – to decide how the money is released or refunded. Better records mean fewer disputes in the first place.
Do I still send my own invoice?
You can if you want. Renofy generates one automatically from the agreed milestones so you don't have to – every line already approved, every stage already on the record.
