Frequently Asked Questions

Renofy is a shared job agreement tool for homeowners and tradespeople. Scope, quotes, changes, milestones, and photos all live in one shared digital record – so both parties always know what was agreed and what's been done, from first enquiry to final invoice.

Renofy produces a shared digital job agreement that both parties accept. It's not the same as a bespoke contract drafted by a solicitor, but it holds up under scrutiny. It creates a clear, timestamped record of what was agreed and what was completed, consistent with UK government standards for credible digital documents.

Renofy is free for homeowners. For tradespeople, creating quotes, invoices and job agreements is free too. Card payments through the app carry Stripe's standard card-processing fee, and escrow has a 2% platform fee taken from each milestone as it's released to the tradesperson – nothing on anything refunded, and nothing for the homeowner.

Yes. When a tradesperson offers escrow, the customer funds the job upfront and the money is held by an FCA-authorised payment provider. Each milestone's payment is released to the tradesperson once the customer approves it, or automatically if they don't respond within 7 days. The customer's money is protected until work is signed off, and the tradesperson can see it's there before starting.

Both parties get clarity on what's been agreed. Tradespeople look more professional and get confidence that their customer is serious. Homeowners get confidence in their tradesperson and visibility on what's been done. Everything stays in one shared record instead of scattered across messages – and better records mean fewer disputes.

No. Create your job spec once, then share the link wherever you're already looking – Facebook groups, WhatsApp, word of mouth, wherever. Any tradesperson you invite can view the full spec and quote through Renofy. One clear spec, no repeating yourself, no explaining the job from scratch every time.

That's what the change-order flow is for. A new milestone is proposed with a description and cost, the customer approves, and the job agreement updates. No surprise bills and no awkward conversations at the end.

Everything agreed and done is timestamped and on record, so there's a clear account of what was agreed, what changed, and what was delivered. If a milestone paid through escrow is disputed, the held funds stay put while it's resolved: both sides make their case on the evidence, and an independent reviewer with relevant experience can be appointed – with the cost split equally – to decide how the money is released or refunded. Better records mean fewer disputes in the first place.

You can if you want. Renofy generates one automatically from the agreed milestones so you don't have to – every line already approved, every stage already on the record.

Create a job, invite the other party, and you're up and running. From there, Renofy becomes a living record that grows with the job – quotes, milestones, changes, and photos all in one place.

Yes – Renofy works whether you're at day one or mid-renovation. Create the agreement from where you are now, agree the remaining scope and milestones with the other party, and everything from that point is on the record. Most people find it easiest to start at the next natural milestone.

A few ways. Payment can be taken by card through the app, through escrow – where the customer's money is held by an FCA-authorised provider and released as each milestone is signed off – or off-platform by cash or bank transfer. Escrow is the most protected option for both sides.

It depends how the job is paid. With escrow, the money is already held by the payment provider and released the moment the customer approves a milestone – or automatically after 7 days if they don't respond – so there's no wait. With card payments, the customer pays when the milestone is signed off and it reaches your bank on Stripe's standard payout schedule, usually a couple of working days, with the first payout taking a little longer while Stripe verifies your account.

No. Your customer pays from their own phone through the link you send – there's no terminal to buy or rent, and nothing to plug in.

The opposite – it's designed to save you time. AI helps write the job spec, quotes are built with a simple tool, and invoices are generated automatically. The more detail you add, the more evidence you have if anything's ever questioned – but even the basics take minutes.

Yes, but it takes 10 seconds with Facebook, Google or Apple. No card needed.

No. You send them a link by text or WhatsApp. They tap it, view the quote, and accept it – all in their browser.

Yes. A £100 boiler service takes thirty seconds to quote. Renofy works for any job worth writing down.

When you create a job, Renofy's AI assistant helps capture the details – the things people forget to mention and the questions that usually only come up once work's already started. You stay in control, it just makes sure nothing's missed.

Create the job yourself and invite your customer to agree it, or share your personal Renofy link with a lead and let them describe the work through the AI chat. Either way you get a clear, structured job spec before you quote – no back-and-forth, no missing details.

Yes. Verified tradespeople can browse and quote on public jobs posted by homeowners in their area. If you're a homeowner without a tradesperson in mind, you can post your job publicly and receive quotes through the platform.

Renofy isn't a directory or a lead generation site – it's a shared job agreement tool that keeps scope, quotes, changes, and progress documented from start to finish. You bring your own tradesperson or homeowner, Renofy makes sure everything's agreed and on the record.

Yes. Only your general area is shown publicly. See our privacy policy for details.

OneID verification is quick and secure – it confirms your identity through your bank, no document uploads needed. Verification is only required for quoting on public jobs.

Email us at [email protected] and we'll get back to you within 48 hours.