Frequently Asked Questions
Find answers to common questions about using Renofy.
About Renofy
What is Renofy?
Renofy is a platform that helps homeowners and tradespeople agree work clearly and avoid disputes. We keep scope, quotes, changes, milestones, and photos in one shared record – so both sides always know what was agreed and what's been done.
Is it a contract?
It's easier than a contract but still carries weight – a shared digital agreement with a full audit trail which both parties agree to.
How do I get started?
Create a job, invite the other party, and you're up and running. From there, Renofy becomes a living record that grows with the job – quotes, milestones, changes, and photos all in one place.
Is Renofy free?
Yes, free for both sides. No card needed, no hidden fees.
Is it time consuming?
The opposite – it's designed to save you time. AI helps write the job spec, quotes are built with a simple tool, and invoices are generated automatically. The more detail you add, the more evidence you have if anything's ever questioned – but even the basics take minutes.
Why do both sides use it?
Both sides get clarity on what's been agreed. Tradespeople look more professional and get confidence in their customer. Homeowners get confidence in their tradesperson. Everything's in one place instead of scattered across messages, and better communication means fewer disputes.
What makes Renofy different from Checkatrade or MyBuilder?
Renofy isn't a directory or a lead generation site – it's a shared job agreement that keeps scope, changes, and progress documented from start to finish. You can use it with tradespeople you already know or find new ones through the marketplace.
What if the job changes halfway through?
Easy – add or remove milestones, both sides agree, and it's on the record. No paperwork, no back-and-forth.
What are milestones?
Milestones break jobs into clear stages with agreed scope and pricing. They help both sides track progress and know exactly what's been delivered.
What if there's a dispute?
Everything agreed and done is timestamped and on record. If anything's ever questioned, you've got a clear account of what was agreed, what changed, and what was delivered – and you can share that record with anyone you need advice from. Better records mean fewer disputes in the first place.
How does the AI job creation work?
When you create a job, Renofy's AI assistant helps capture the details – the things people forget to mention and the questions that usually only come up once work's already started. You stay in control, it just makes sure nothing's missed.
Practical questions
Do both people need to sign up?
Yes, but it takes 10 seconds. No card needed, just a few basic details.
Do I need to find a tradesperson through Renofy?
No. If you already have someone, create a job, invite your tradesperson, and run it through Renofy – you'll both get a clear record of what's agreed. If you're looking, you can post publicly to receive quotes.
How do I use Renofy with my existing customers?
Create the job yourself or invite your customer to describe it. Once the brief is in, you can quote and run the job through Renofy.
Can I find new customers on Renofy?
Yes. Verified tradespeople can browse public jobs, filter by trade and area, and submit quotes.
Why are some jobs publicly visible?
Public jobs help build transparency on the platform. They let homeowners see real work history and help tradespeople be judged on the quality of their work, not just star ratings.
Is my address kept private?
Yes. Only your general area is shown publicly. See our privacy policy for details.
What does identity verification involve?
OneID verification is quick and secure – it confirms your identity through your bank, no document uploads. Verification is only required for quoting on public marketplace jobs.
What areas does Renofy cover?
Renofy is currently available across the United Kingdom.
How do I contact support?
Email us at [email protected] and we'll get back to you within 48 hours.