Terms of Service

These Terms of Service ("Terms") govern your use of the Renofy platform (the "Platform"), owned and operated by Renofy Ltd ("Renofy", "we", "us", or "our"). By creating an account, using the Platform, or interacting with other users through Renofy, you agree to these Terms.

These Terms apply to all users, including property owners ("Customers") and tradespeople ("Tradespeople").

Renofy currently operates as a matching and communication platform only.

1. About Renofy

Renofy is a digital marketplace that helps connect Customers with Tradespeople. Through the Platform, Customers can post jobs, and Tradespeople can browse opportunities and provide quotes.

While Renofy facilitates introductions and provides useful tools for managing a job, it's important to understand that:

• Renofy does not provide building, professional, or trades services itself.
• Renofy does not join or become a party to any agreement formed between a Customer and a Tradesperson — those contracts are made directly between the two users.
• Renofy does not guarantee the accuracy of information provided by users, although we encourage honesty and transparency.
• Renofy does not supervise or control how work is carried out; that remains the responsibility of the Customer and the Tradesperson.

We collect identity, insurance, and qualification information to support a safer marketplace. While we do this to help you, we depend on tradespeople providing accurate information and cannot be responsible if they don't.

A Tradesperson may be described as "Verified" where they have completed the identity check required to submit quotes on the Platform. Insurance and qualification status is displayed separately for each skill.

Customers remain responsible for deciding whether to engage a Tradesperson and for carrying out any additional checks they consider appropriate.

2. Eligibility

You must:

• be at least 18 years old.
• provide accurate registration information.
• comply with all applicable laws.
• only register for a Renofy account if legally able to enter into binding agreements.

Tradespeople represent and warrant that they:

• are qualified and insured to perform any work they offer.
• will not accept work outside their competence or insurance coverage.
• are responsible for maintaining all required licences and qualifications.

3. Account Registration & Identity Checks (Tradespeople)

Tradespeople must complete an identity check to access and use certain Platform features (including quoting jobs), as part of our due diligence to support property owner confidence and reduce impersonation.

Identity checks may be performed using a trusted third-party provider (currently OneID Limited) and may require you to provide information directly to that provider. Renofy may receive confirmation and/or limited results of the check (for example, that a check has been completed).

Identity checks are an additional layer of due diligence only. They do not guarantee a Tradesperson’s conduct, trustworthiness, skill, qualifications, insurance, background, or suitability for any job.

If an identity check cannot be completed, fails, or is flagged, Renofy may limit, suspend, or refuse account access in accordance with these Terms.

4. Platform Usage & Conduct

Users agree to:

• communicate respectfully.
• use the Platform lawfully.
• provide accurate information about jobs, quotes, qualifications, and availability.
• not upload illegal, harmful, defamatory, or infringing content.
• not attempt to mislead or defraud other users.

Users may exchange contact details and communicate outside the Platform if they wish. However, Renofy strongly recommends keeping job-related communication on the Platform for transparency, auditing, and dispute prevention.

Renofy acts solely as a facilitator and is not responsible for agreements, decisions, or disputes between Customers and Tradespeople, whether communication occurs on or off the Platform.

5. Job Posting and Quotes

5.1 Job Posting

Customers may post jobs publicly. Tradespeople can view these posts and contact Customers through the Platform.

5.2 Quotes

Quotes submitted by Tradespeople should aim to be as accurate and reflective of the planned work as possible.

5.3 Acceptance of Quotes

When a Customer accepts a quote:

• an agreement is formed directly between the Customer and the Tradesperson.
• Renofy isn't a party to that agreement and isn't responsible for its terms.
• the Customer and Tradesperson can adjust the job or pricing later if both sides agree.

5.4 Payment

All payments between Customers and Tradespeople are off platform.

6. Payments Outside Renofy

6.1 Off-Platform Payments

All payments between Customers and Tradespeople are handled directly between themselves. It's important to understand that:

• Renofy cannot provide payment protection.
• Renofy cannot assist with refunds, losses, or failed transactions.
• Renofy cannot resolve payment-related disputes.

6.2 Benefits of Managing Your Project Through Renofy

Even though payments happen off-platform, Renofy still provides genuine value for both Customers and Tradespeople:

• Easy milestone management to keep the job organised.
• Photo uploads to document progress (and help Tradespeople build a portfolio later).
• Clear tracking of scope and changes to avoid misunderstandings.
• A reliable audit trail of messages, updates, and agreements.
• Automatic invoicing tools to keep everything tidy and professional.
• Simple job completion tracking for both parties.

Using Renofy for project management helps everyone stay aligned, reduces disputes, and keeps the whole job running smoothly — even when the payment itself happens elsewhere.

7. Content, Photos & Public Job Pages

Users retain ownership of all content they upload.

By using the Platform, you grant Renofy a worldwide, royalty-free, transferable licence to use, reproduce, modify, display, or publish uploaded content for:

• operating the Platform
• dispute prevention or resolution
• marketing and promotional use
• public job listings
• SEO and examples of previous work

You confirm you have the rights to upload all content and that it does not violate third-party rights or contain illegal material.

8. Reviews, Ratings & Job History

Renofy may provide features for reviews or ratings of Customers and Tradespeople to help users make informed decisions and promote transparency on the Platform. By using Renofy, you agree that:

• Ratings may be based on written feedback, job completion data, or public milestone submissions.
• Renofy may, where appropriate, display your job history to help other users assess experiences and make informed decisions.
• Ratings reflect the opinions of users and do not represent statements of fact.
• Renofy acts as an independent platform and does not take sides in any disputes or assessments.

Users can raise concerns about reviews. While Renofy is not obligated to remove any rating, we may investigate reports of content that clearly violates Platform rules.

9. Safety, Fraud & Misuse

Renofy may suspend or remove accounts that:

• Provide false or misleading information.
• Repeatedly cancel jobs without good reason.
• Upload inappropriate or illegal content.
• Attempt to impersonate others.
• Misuse identity checks or other verification tools.
• Harass or abuse other users.

Renofy also reserves the right to take appropriate action in cases of suspected fraud, including cooperating with the relevant authorities where necessary.

10. Platform Availability

While we aim to provide a reliable and secure experience, Renofy cannot guarantee:

• Uninterrupted access to the Platform
• Error-free, completely secure, or virus-free operation
• That every feature will always be available

We may occasionally update, suspend, or discontinue parts of the Platform to improve the service or introduce new features, and we will aim to keep users informed of significant changes.

11. Limitation of Liability

Renofy strives to provide a safe and helpful platform, but as a marketplace connecting Customers and Tradespeople, there are limits to what we can guarantee. To the extent permitted by law, Renofy cannot be held responsible for:

• The quality, safety, legality, or completion of any work
• Delays, cancellations, or failures by any user
• Issues arising from off-platform communication or payments
• Losses related to reliance on information or content provided by users
• Decisions made independently by Customers or Tradespeople
• Property damage, personal injury, or losses caused by any Tradesperson

Where identity checks or other due diligence steps are used, Renofy does not guarantee their accuracy or completeness and they should not be relied on as proof of safety, suitability, or behaviour.

We're also not responsible for indirect losses like lost income or missed opportunities that might result from using the platform.

Renofy does not provide:

• Legal advice
• Trades, building, or design services
• Compliance guidance
• Project management services

12. Indemnity

Users agree to indemnify and hold harmless Renofy from any claims, losses, or damages arising from:

• Breach of these Terms
• Disputes between Customers and Tradespeople
• Inaccurate, misleading, or illegal content uploaded by users
• Failure to fulfil contractual obligations
• Misuse of identity checks or attempts to impersonate others

13. Termination

Renofy may suspend or terminate access to the Platform at its discretion.

You may delete your account at any time by contacting [email protected]

After an account is deleted, Renofy may:

• retain necessary records where required for legal, safety, or auditing purposes.
• retain content used in public job histories or marketing, but only where the law allows.

14. Privacy

Use of the Platform is also governed by our Privacy Policy. By using Renofy, you consent to our collection and processing of data as described in that policy.

15. Changes to These Terms

Renofy may update these Terms from time to time. If changes are significant, users may be required to re-accept the Terms upon next sign in.

16. Governing Law

These Terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction over disputes arising from these Terms.